We invoice in advance on a monthly basis. Fixed charges and drainage costs are invoiced two months’ in advance and consumption is billed monthly in advance. All invoices are raised on the 1st of the month, and payment is required by the 20th of the month.
We will always try and switch an account on the 1st of the month, to ensure a smooth transition, and the first invoice will include fixed and drainage charges for the current month plus the following month, and the consumption charges will be for the current month only. As an example, if your account starts with us on 1 June, your first two invoices will cover:
|Fixed charges||1 June – 31 July||1 August – 31 August|
|Drainage charges||1 June – 31 July||1 August – 31 August|
|Consumption charges||1 June – 30 June||1 July – 31 July|
If a property has a meter, we will try as best we can to read the meter twice every year, and will calculate the average daily consumption in order to estimate the meter reads for the monthly invoicing. We are always happy to take meter reads from customers and update invoices at the earliest opportunity.
Each account receives a single invoice for all services, unless our customers request otherwise. We are aware some companies with multiple premises would prefer to have one invoice for all sites, and we are happy to offer consolidated billing. We are also aware that a customer with a large portfolio may wish to receive one invoices for metered accounts, and a separate invoice for unmeasurable charges. Again, this is a facility offered by Pinnacle Business Water depending upon a customer’s individual requirements.