At Pinnacle Business Water we have a dedicated team on hand to guide you through the new connection process with Scottish Water. A new connection is required when a property is being built that currently has no connections to the mains water and waste water infrastructure.  It is a complex process, but our expert staff will take you from the initial application stage right through to you turning on your tap for the first time.  Size is no object – we are happy to work with you on projects from a small holiday flat, right through to a multi tenanted office block.

The most common type of connection is made up of three parts:

  1. A fresh incoming water supply - this is the water that comes in to your premises and is used for things such as taps and flushing toilets.
  2. An outgoing waste water connection - this is the waste water that leaves your premises such as down the drains in your sink, the waste that is taken from your toilet or the waste collected from dishwashers.
  3. A drainage connection – this typically involves two types of drainage. The first is property drainage, which is the rainwater that falls on or around your business premises and is taken back into the water network to be treated. The second is roads drainage, because businesses are responsible for paying their share to collect and treat rainwater that falls on the country’s roads.

In Scotland, these three services are nearly always provided by your wholesaler and your retailer.  The only wholesaler in Scotland is Scottish Water, who owns and manages the infrastructure that provides water and waste services throughout the country.  There are, however, a number of retailers (also known as licenced providers or water suppliers) who can be appointed to deal with your account with Scottish Water. We believe Pinnacle Business Water is the pick of the bunch when it comes to water suppliers!

It’s important that you choose the right supplier, as this is the company you will contact with any queries regarding your supply and who you pay your water bills to. Your supplier will liaise with Scottish Water on your behalf to resolve any issues such as low pressure or water outages. In an emergency, you are able to speak with Scottish Water direct.

If you require a new connection, contact us now and we will be happy to advise and help every step of the way.

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