As a family owned and operated business based in Paisley, we pride ourselves on offering a high level of customer service to our clients. We strongly believe every customer deserves 100% effort, support and commitment from a supplier. We also believe this is something that is not regularly offered in the Scottish water market. We have a dedicated and well trained team who are highly experienced and who are fully committed to ensuring that customers’ needs are always put first. We do not outsource any of our services – every detail of every account is dealt with in our office.
We are also completely dedicated to working only in the water market in Scotland. We have a strong, professional working relationship with Scottish Water. We can give our customers comfort in knowing that we are only dealing with one wholesaler.
We believe one of the main strengths for a water supplier is their customer service team, and we have one of the best! Customer enquiries are always dealt with promptly and efficiently, covering everything from billing queries and payment plans to drainage disputes and water quality reports. All liaison with Scottish Water on behalf of customers is carried out in a professional and timely manner.
We are one of the only water suppliers who will not tie customers in to a long term contract. Yes, that’s right – NO CONTRACT. Unlike gas and electricity charges, water prices do not fluctuate on a daily basis, so we don’t believe a contract is required. We have Terms & Conditions, which our customers agree to accept, and that’s it. If a customer is unhappy with our service, we don’t deserve them and they are entitled to walk away.
We do not deal with brokers or pay commission to consultants – we believe our customers should be the only people to benefit from our competitive prices. The price you are quoted is genuinely the price you will pay.
At Pinnacle Business Water, we are fully committed to ensuring that customer service is at the forefront of our business. Every customer has a named account manager, regardless of the size of their business. We also offer portfolio management for larger accounts. We can offer added value in the form of water audits for any customer who may require help with any aspect of their supply, such as drainage or meter enquiries. We also have a robust complaints procedure in place if any customer ever feels their account is not being dealt with properly.
Transferring your account to Pinnacle Business Water could not be easier! We guarantee a hassle free process that takes all the stress out of switching your supply.
Our quotes are simple and straightforward with no hidden charges. Our invoices are clear and concise, and we also offer consolidated billing for multi-site customers. We offer a variety of different ways to pay. We give our customers excellent customer service.
Just a few reasons why you SHOULD choose Pinnacle Business Water.